On this page
we have listed common questions and our answers to those questions.
If the information you require is not found on this page or by
clicking the links above, please contact
us for assistance.
do the prices seem so high?
A: The price you choose online is the total
price you will pay in American funds. This price includes
all charges. There are no additional charges whatsoever. This
price includes delivery and taxes. This price includes any applicable
is the difference between reduced, regular and upgraded items?
A: Photos on our web site are designed to best reflect the
value and integrity of the regular priced items. Choosing a reduced
item allows you to purchase a similar or smaller arrangement that
meets your budget needs. Choosing upgraded allows us the flexibility
to design using more flowers, use more flowers of a higher grade,
and to use a higher grade container, where applicable.
option is designed to best resemble the photo we have provided.
In cases where you have ordered 3, 6, 12
or 24 roses, the reduced option will always be delivered with
the full number of roses shown on the web site.
Here is a
visual example of what the difference between reduced, regular
and upgraded may look like for a nice vase arrangement.
Fewer flowers, similar style.
A nice vase arrangement.
More flowers, more roses, fuller and larger.
the delivered arrangement look exactly the same as the picture
A: Occasionally it is necessary to substitute flowers due
to variations in supply across the country. We strive to retain
the value and the integrity of the item you have chosen, paying
particular attention to colour scheme.
- When you
order one dozen roses you will always receive one dozen roses.
When we describe an item with roses, this item will arrive with
roses. Roses, in particular, are not substituted as they are
deemed critical to the value and integrity of the item ordered.
Q: Do you
deliver on Sundays?
Yes, we do, but
we cannot guarantee Sunday delivery. If it's critical that
your flowers arrive on a Sunday (and you are placing your order
on Saturday or Sunday) we recommend that you call
us directly (after placing your order online) to confirm our
ability to deliver your important gift of flowers on time. All
sympathy orders receive top priority.
will I know if the flowers have been delivered?
is one of the most common questions we are asked. Unlike the tracking
services that we have come to expect with national and international
courier services, the worldwide and North American floral industry
has not yet adopted an international order tracking system that
The best way
to confirm successful delivery of your gift is usually to contact
the recipient directly. If you suspect a case of non-delivery,
you may also e-mail
us on the next business day after scheduled
delivery. If there has been a problem with your order we
will work to correct
the situation as soon as possible. Your business is important
to us and we see timely delivery as a critical component of our
services to you.
can I trust USA Florist with my money, my private information,
and my important order?
A: We have an excellent track record of over 40 years in business
delivering flowers across the USA and throughout the world. We
have processed 100s of thousands of online orders without a single
security incident. We do not sell customer information nor do
we use it for unsolicited advertising and marketing. If you wish
to join our mailing list that is your decision; if you wish to
be removed, that, too, is your decision.
ordering area is secure for your credit card protection. Additionally,
we do not retain any credit card information on our web server.
We retain your personal information for ordering purposes only
(and this is protected on an entirely different system). No
information about you (the sender) or the recipient is sold
to any third party at any time whatsoever. Also, you will not
receive any unsolicited mail without giving us prior permission
to receive special product offers.
do I have to re-enter my information each time I order?
A: As a security measure we do not retain a database of customer
information on our secure web server. Because we do not retain
this information, it is necessary to re-enter it. You may, however,
if you wish to make multiple orders, or order one item to multiple
recipients. We will be happy to accommodate your needs.
time zone is USA Florist in?
Our central processing department is in the Eastern Time Zone
(EST) which is GMT - 5:00. We are open seven
days per week with extended weekend and Holiday hours.