On this page we have listed common questions and our answers to those questions. If the information you require is not found on this page or by clicking the links above, please contact us for assistance.

Q: Why do the prices seem so high?
A: The price you choose online is the total price you will pay in American funds. This price includes all charges. There are no additional charges whatsoever. This price includes delivery and taxes. This price includes any applicable service fees.

Q: What is the difference between reduced, regular and upgraded items?
A: Photos on our web site are designed to best reflect the value and integrity of the regular priced items. Choosing a reduced item allows you to purchase a similar or smaller arrangement that meets your budget needs. Choosing upgraded allows us the flexibility to design using more flowers, use more flowers of a higher grade, and to use a higher grade container, where applicable.

The regular option is designed to best resemble the photo we have provided. In cases where you have ordered 3, 6, 12 or 24 roses, the reduced option will always be delivered with the full number of roses shown on the web site.

Here is a visual example of what the difference between reduced, regular and upgraded may look like for a nice vase arrangement.

Reduced Item Fewer flowers, similar style.	Regular Item A nice vase arrangement.	Upgraded Item More flowers, more roses, fuller and larger.

Q: Will the delivered arrangement look exactly the same as the picture online?
A: Occasionally it is necessary to substitute flowers due to variations in supply across the country. We strive to retain the value and the integrity of the item you have chosen, paying particular attention to colour scheme.

• When you order one dozen roses you will always receive one dozen roses. When we describe an item with roses, this item will arrive with roses. Roses, in particular, are not substituted as they are deemed critical to the value and integrity of the item ordered.

Q: Do you deliver on Sundays?
A: Yes, we do, but we cannot guarantee Sunday delivery. If it's critical that your flowers arrive on a Sunday (and you are placing your order on Saturday or Sunday) we recommend that you call us directly (after placing your order online) to confirm our ability to deliver your important gift of flowers on time. All sympathy orders receive top priority.

Q: How will I know if the flowers have been delivered?
A: This is one of the most common questions we are asked. Unlike the tracking services that we have come to expect with national and international courier services, the worldwide and North American floral industry has not yet adopted an international order tracking system that is "instantaneous".

The best way to confirm successful delivery of your gift is usually to contact the recipient directly. If you suspect a case of non-delivery, you may also e-mail us on the next business day after scheduled delivery. If there has been a problem with your order we will work to correct the situation as soon as possible. Your business is important to us and we see timely delivery as a critical component of our services to you.

Q: How can I trust USA Florist with my money, my private information, and my important order?
A: We have an excellent track record of over 40 years in business delivering flowers across the USA and throughout the world. We have processed 100s of thousands of online orders without a single security incident. We do not sell customer information nor do we use it for unsolicited advertising and marketing. If you wish to join our mailing list that is your decision; if you wish to be removed, that, too, is your decision.

Our ordering area is secure for your credit card protection. Our secure key has been provided by VeriSign, the world-leader in online encryption technology, and e-commerce services. Additionally, we do not retain any credit card information on our web server. We retain your personal information for ordering purposes only (and this is protected on an entirely different system). No information about you (the sender) or the recipient is sold to any third party at any time whatsoever. Also, you will not receive any unsolicited mail without giving us prior permission to receive special product offers.

Our secure key has been issued to our parent company, The Worldwide Floral Network at www.worldwidefloralnetwork.com.

Q: Why do I have to re-enter my information each time I order?
A: As a security measure we do not retain a database of customer information on our secure web server. Because we do not retain this information, it is necessary to re-enter it. You may, however, e-mail us if you wish to make multiple orders, or order one item to multiple recipients. We will be happy to accommodate your needs.

Q: What time zone is USA Florist in?
A: Our central processing department is in the Eastern Time Zone (EST) which is GMT - 5:00. We are open seven days per week with extended weekend and Holiday hours.